Privacy policy for Hipotekya
Information we collect
- Personal information: When you use our services, we may collect personal information such as your name, email address, phone number, and financial information necessary to process a mortgage loan request. We collect this information when you voluntarily provide it to us or when you contract our services.
- Usage information: We may collect information about how you interact with our website and services, including your IP address, browser type, operating system, referring URLs, and other technical information through Google Analytics.
- Cookies: We use cookies to enhance your experience on our website but with the strict minimal usage. Cookies are small files stored on your device that help us analyze website usage and improve our services. You can configure your browser to refuse cookies or alert you when cookies are being sent.
How we use your information
- Provide and improve services: We use your information to provide, maintain, and improve our services, customize your experience, and develop new features.
- Communicate with you: We may use your contact information to communicate with you about our services, promotions, updates, and other relevant information.
- Analytics: We use analytics tools to analyze website usage, monitor trends, and gather demographic information.
- Legal compliance: We may use your information to comply with applicable laws, regulations, or legal processes, including but not limited to Law 81 of 2019 of Panama.
Information sharing and disclosure
- Third-party service providers: We may share your information with third-party service providers like lending banks who help us operate our business, process payments, or provide other services on our behalf. These service providers are contractually obligated to use your information only for the purpose of providing services to us and are bound by confidentiality obligations.
- Legal compliance: We may disclose your information if required by law or in response to valid legal requests, such as court orders or subpoenas.
Secure document storage
All documents submitted through our platform are securely stored in a private storage system in Switzerland. We employ industry-standard encryption protocols and robust access controls to safeguard your sensitive information from unauthorized access, disclosure, alteration, or destruction.
We don't share or sell client data
We do not share or sell client data to third parties for marketing purposes or any other purposes not related to providing our services.
Your choices
You have the right to access, update, or delete your personal information. You can do this by contacting us using the contact information provided below. Please note that we may retain certain information as required by law or for legitimate business purposes.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new privacy policy on this page.
Contact us
If you have any questions, concerns, or comments about this privacy policy or our practices, please contact us at panama@hipotekya.com.
Effective date: This privacy policy was last updated on 07.05.2024.